Shipping policy

Most Mercho products are made to order, so delivery times vary depending on the product, quantity and specification. We also offer selected products that are held in stock and available for faster delivery.

The estimated delivery or lead time for each product is shown on the relevant product page or will be confirmed as part of your quotation or order.

For made-to-order products, lead times normally begin once any required artwork has been approved and all information needed to begin production has been received.

Delivery charges, where applicable, are shown on the product page and/or at checkout before you place your order. Some products and orders qualify for free delivery.

Any delivery date or lead time we provide is an estimate. We'll always do our best to meet the timescale given, but manufacturing and delivery can occasionally be affected by circumstances outside our reasonable control.

If we become aware of a significant delay to your order, we'll let you know as soon as reasonably possible.

Please make sure the delivery address provided is complete and accurate. We cannot be responsible for delays or additional costs resulting from incorrect or incomplete delivery information.

If your order arrives damaged, or if you believe anything is missing, please contact info@mercho.co.uk as soon as possible and we'll look into it.

If you have any questions about delivery before placing an order, please get in touch.