Refund policy

Everything we make is produced specifically for each customer, so unfortunately we can't accept returns or cancellations due to a change of mind once production has started.

Before we make anything, we'll send your artwork to check and approve. We won't start production until you're happy with the final design.

We want you to be happy with your order. If your order arrives damaged, defective, materially different from the artwork or specification approved, or simply isn't of the standard you'd reasonably expect, please email us at info@mercho.co.uk as soon as possible.

We'll look at what has happened and work with you to put it right. Depending on the circumstances, that might mean replacing the affected goods or agreeing an appropriate partial or full refund.

If replacement is the right solution, we'll arrange collection of your goods where necessary and cover the associated costs.

With some manufacturing and printing processes, small variations in colour, positioning, materials or finish are unavoidable. We won't normally consider these to be defects as long as the finished product remains materially consistent with the approved artwork and specification.

If you're ever unsure about anything, or have any questions about this policy, just get in touch. We'll always do our best to deal with any problem quickly, fairly and reasonably.

Nothing in this policy excludes or limits any rights or remedies which cannot lawfully be excluded or limited.